Exchange/Global Address List Issue & IE 6 Issue

There are 2 ways that you can achieve this, the easy way and the tedious way, I suggest you try the easy way first and then take it from there.

Global Address List Fix:

As far as I understood you yesterday you had a user account created in AD with an Exchange Mailbox linked to it, example: someone@whatever.com and the account was deleted, and now it has been recreated for whatever reason and when a user sends an email to this email address he receives an undeliverable message?

What I need to know is does this happen to all users or just one user????

If this occurs only when one user is sending mail to this address on the GAL (Global Address List) I suggest you first Download the Full address book in Outlook, this is a major problem with Exchange environments when a user is using Cached Exchange Mode and changes are made to the GAL…. Try these 2 steps first before doing anything on the Exchange server!!!

To do this is in Outlook 2003/2007: (other versions might have slightly different ways to do this)

Step 1. Click on Tools >>> Send & Receive >>> Download Address Book >>> Download Full Details – this will ensure the user gets the latest address book.

Step 2. For this step ensure Outlook is closed, search on the client pc for a file called outlook.nk2 or any file with a .nk2 extension, delete all files with .nk2 extension and re-open Outlook and try sending an email to this user again…. This should resolve your issue

If this issue affects all users in the environment you can try these Exchange fixes….

1. Run the Recipient Update Service (RUS)

2. If you have deleted the user from AD and they still show in the global address list, you must run "mailbox cleanup" on your Exchange server. After that you can "Purge" the mailbox, this will delete the users emails and remove the user from the global address list.

IE Fix: The fix I have is for IE6, not sure about IE7, I need to know when the error occurs etc, like when a certain website is accessed maybe when accessing a particular Active X Control or Flash enabled site…..

Try this:

Repair Internet Explorer 6

A number of XP users have reported situations with Internet Explorer 6 becoming corrupted and reporting a number of different errors. While there is certainly no guarantee, the two procedures listed below have restored functionality to IE6 for many users experiencing problems.

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

· From the Start menu, select Run.

· In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)

· Select the OK button.

· Follow the prompts throughout the System File Checker process.

· Reboot the computer when System File Checker completes.

Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

· From the Start menu, select Search, select All Files and Folders.

· Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.

· Ensure that Search System Folders and Search Subfolders are also checked.

· In the All or Part of the File Name box, type ie.inf

· In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.

· Click the Search button.

· In the search results pane, find the ie.inf file located in Windows\Inf folder.

· Right click the ie.inf file and click Install on the context menu.

· Reboot the computer when the file copy process is complete.

Good Luck!

PS: if the Outlook/Exchange fix does not work than there are other ways to resolve this, but it will mean we will have to drill deeper in Exchange….

Kind regards

Zubair Sayed

Siemens IT Solutions and Services (Pty) Ltd

Systems Engineer

Shared Services

Siemens Southern Africa

www.siemens.co.za / www.siemens.com

Please send me the fix for ie 6 and the settings to purge global address book.

Thanks